2020 Tariff and General InformationBed & Breakfast price per room per night
Bookings By making a booking you are entering into a legal contract. However, we appreciate that circumstances may arise causing cancellation or curtailment of a booking.
High and Low Season Rates
|Standard Double Bedroom||Large Double/Twin Bedroom||Superior Double|
(1st April - 31st October)
|Low Season |
(1st February - 31st March & 1st November - 2nd December)
Cancellation (excluding non-refundable room bookings):
If you wish to cancel or change your booking you must do so by telephoning the hotel no less than 72 hours before your stay is due to commence. Whilst we make every effort to re-let accommodation, we reserve the right to charge 100% of our full tariff on every room booked. If cancelled 7 days or more prior to the arrival date a full refund will be given. Cancellations within 7 days of arrival will be charged at 50% of the entire stay.
For bookings made within 72 hours of arrival it follows that the full amount will be due. For your protection, we recommend taking out insurance cover.
Non-Refundable Cancellation: For any non-refundable bookings there are no cancellation or changes possible. In case of a cancellation, 100% of the total amount will be charged as cancellation fee.
Group Booking Cancellation (3 or more rooms): If cancelled or modified up to 60 days before date of arrival, no fee will be charged. If cancelled or modified later the 60 days, 50% of the reservation will be charged. All Group bookings are to be paid in full 14 days before arrival and thereafter no refund will be given in the event of cancellations or no-shows.For your protection, we recommend taking out insurance cover.
Rates: Rates are variable, and the rates shown on our website are a guide. Rates cannot be confirmed until a deposit is received. The best rates are generally available via our own website; however, from time to time special offers may be available through other promotions. Plus, with our real time online booking facility we show availability on all 24 of our bedrooms and not just a limited selection of rooms.
Any special offers or discounted rates are non-commission-able and are not available to travel agents, tour operators, conventions or groups.
Liability: Other than for death or personal injury caused by our negligence or fraudulent misrepresentation, our total liability to you is limited to the price of the booking and in no circumstances, will we be responsible to you for any indirect or special damages. We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us, including any damage to our property by your act, omission, default or neglect and you agree to indemnify us, and you agree to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, all reservations are non-transferable, and we reserve the right to cancel or modify reservations where it appears a customer is engaged in fraudulent or inappropriate activity or under any other circumstances where it appears that the reservation contains or resulted from a mistake or error by the hotel.
On arrival at the hotel, we would ask that you show your confirmation email and the payment card used to pay for the booking. Proof of identity may also be requested. We also reserve the right to pre-authorise your payment card for a minimum of £50 or seek a cash security deposit.
Force Majeure: In no event shall the hotel be responsible or liable for any failure or delay in the performance of its obligations here under arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, equipment failure, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that the hotel maintains good service records and shall use reasonable efforts which are consistent with accepted practices in the industry to resume performance as soon as practicable under the circumstances.
Damages & Disturbances: All damage and nuisance to other guests, as assessed by the hotel’s management, may result in additional charges. The hotel is non-smoking/vaping throughout, and guests will be assessed a minimum £100 cleaning fee if they smoke/vape while within the premises.
Promotions: From time to time we offer promotional rates. These rates are usually during weekdays and are only available on certain rooms and at certain times, unless otherwise specified the discount is already factored into the price shown online.
Pets: No pets except guide dogs are allowed in the hotel.
Children: Minimum age for children at The Caerwylan is 12.
Breakfast: Breakfast is served from 8am to 10am. There is a buffet for starters which includes fruit juices, fresh fruit, yoghurt, a wide range of cereals and pastries. The main course is served by our friendly waiting on staff and can be either a hearty cooked breakfast with the main items sourced from reputable, local producers or Continental or Vegetarian.
Credit/Debit Cards: We accept Amex, Delta, Maestro, MasterCard, Visa, at no extra charge.
Deposit: £40.00 deposit per room is required at the time of booking. Please telephone 01766 522547 to quote your credit/debit card details.
Gift Packages: Fresh flowers, wine or champagne can be ordered for that special occasion. Please enquire for further details.
Parking: Subject to availability we have private garages @ £1.75 per night. Beach Bank is a one-way public highway with no parking restrictions and on the Esplanade below there are no parking restrictions on the beach side of the road.
VAT: All prices are quoted in £ sterling and include tax (VAT) at 20.00%.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.
What we collect: We may collect the following information if you join our mailing list:
- name and gender
- contact information including email address
- demographic information such as post code, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather: We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- We may use the information to improve our products and services.
- We may periodically send promotional emails including special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information: We will not sell, distribute or lease your personal information to third parties unless required by law.
Individual rights under The General Data Protection Regulation (GDPR): You have the right to…
- complain to supervisory authorities, such as the ICO in the UK;
- withdrawn your consent to the processing of your personal data
- to access your personal data and have it rectified or erased (‘the right to be forgotten’) by the business and also any third parties that may have accessed it
- to be informed of the existence of any automated personal data processing (including profiling)
- to object to certain types of processing, for example Direct Marketing and decisions based solely on automated processing
- to be told how long your personal data would be held for
- to be provided with details of any appointed DPO
Website Disclaimer: The information contained in this website is for general information purposes only. The information is provided by The Caerwylan Hotel and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. With the exception of room prices/availability which are updated live on site and entry prices.
Under no circumstances will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of The Cearwylan Hotel. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, The Caerwylan Hotel takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
As it has always been, the safety and security of our guests and team members remains our highest priority. As a guest of ours, our number one priority is your health, safety and well-being. With this in mind we wanted to update you on the actions we have taken in response to the outbreak.
We are monitoring the (COVID-19) updates from the NHS Wales (GIG Cymru) and the Welsh Government, and will continue to respond based on the best advice of governments, public health authorities and medical professionals.
Cancellation policy & booking flexibly on Direct Bookings
- We know that flexibility is what our guests are looking for right now, so we are happy to move bookings for stays between March 13th, 2020 and April 30, 2020 free of charge based on being given 48hours notice. Bookings outside of these dates will carry our normal cancellation policy.
Bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia)
- Please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
- Speak to us if you would like to change your booking date
Please do not hesitate to contact us, we are here to assist you.
Coronavirus (COVID-19) Hygiene Precautions
17 March 2020
With the obvious and worrying state of affairs currently regarding the Coronavirus pandemic, we want to assure our valued guests and customers of the following:
- We still remain open and operating as per our usual opening hours every day until a Government Act is passed and in place (if any)
- Health & Safety procedures remain our highest priority
In addition to our already stringent cleaning routine, we are ensuring the following:
- Our staff are hand washing regularly and thoroughly
- All our surfaces are being regularly disinfected
We would like to remind guests of the following for everyone’s safety:
- Follow the procedures for washing your hands on arrival and before leaving
- Use handkerchiefs/tissues to catch your coughs and sneezes, once used, bin them straight away
- Avoid sharing drinks or cutlery
- Avoid handshakes, hugs and kisses
However, as much as we do not like to do this, should you be experiencing any of the symptoms laid out by the NHS guidelines (https://www.nhs.uk/conditions/coronavirus-covid-19/), please remain at home and adhere to the self-isolation guidelines.
We will keep you updated as further guidance is made available.
We are a small, family run business so this is a very uncertain time for us. We are doing our best to ensure our guests are safe and that our staff are also able to continue working through these uncertain times.