The Caerwylan Hotel, Criccieth
This Privacy Policy explains how The Caerwylan Hotel (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website, contact us, or make a booking. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
The Caerwylan Hotel is the Data Controller responsible for your personal data.
If you have any questions about this Privacy Policy or how we handle your data, please contact us directly.
2. Information We Collect
We may collect and process the following types of personal information:
- Name and title
- Contact details, including email address and telephone number
- Booking details and preferences
- Payment-related information (processed securely and not retained longer than necessary)
- Marketing preferences (where you have opted in)
- Website usage information (via cookies and analytics, where applicable)
3. How We Collect Your Data
We collect personal data when you:
- Make a booking through our website, by telephone, or email
- Contact us with an enquiry
- Opt in to receive marketing communications
- Use our website (through cookies and similar technologies)
4. How We Use Your Information
We use your personal data only where necessary and lawful, including to:
- Manage and administer bookings
- Process payments and prevent fraud
- Communicate with you before, during, and after your stay
- Respond to enquiries and provide customer service
- Improve our services and website
- Send marketing communications only where you have opted in
Our lawful bases for processing include:
- Performance of a contract
- Legal obligations
- Legitimate business interests
- Consent (for marketing communications)
5. Marketing Communications
We will only send marketing emails if you have chosen to opt in.
Our marketing communications are designed to be occasional and relevant, typically sent quarterly. These may include:
- Information about upcoming events
- Seasonal updates
- Special offers
- A brief recap of recent highlights at the hotel
We do not aim to bombard you with emails. You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.
6. Sharing Your Information
We do not sell your personal data.
Your information may be shared only with trusted third parties where necessary, such as:
- Payment processors
- Booking and reservation systems
- IT and website service providers
All third parties are required to handle your data securely and in accordance with UK data protection law. We may also disclose personal data where required to do so by law.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.
When data is no longer required, it is securely deleted or anonymised.
8. Data Security
We are committed to ensuring your personal data is secure. Appropriate physical, technical, and organisational measures are in place to protect your information from unauthorised access, loss, or misuse.
Payment card details are handled securely and are not stored beyond what is necessary.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Withdraw consent at any time
- Object to certain types of processing
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
We encourage you to contact us first so we can address any concerns promptly.
10. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.
Further details are available in our Cookie Policy.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact The Caerwylan Hotel directly.