Below are answers to some of our most frequently asked questions. If you don’t find the information you’re looking for, please contact us here.
How do I make a reservation?
You can book directly through our website by clicking here, by phone, or, for returning guests by email
What time is Check-in/Check-out
Check in is from 3.00pm and check out is 10.00am
What is your cancellation policy?
Our cancellation policy can be viewed here
Can I request early check-in or late check-out?
Early check-in and late check-out are subject to availability and may incur additional charges. Please get in touch with the team to discuss your options
Do rates include breakfast?
Yes, all our room rates are inclusive of a Full Breakfast. Breakfast is served in The Tonnau Restaurant between 8.00am and 10.00am
Do you offer accessible rooms?
Unfortunately, due to the original layout of the Caerywlan Hotel, we do not have fully accessible rooms. However, we can recommend our sister hotel, located in Porthmadog, The Royal Sportsman Hotel.
Do you allow children?
We only accept children aged 12 or over. However, we can recommend our sister hotel, located in Porthmadog, The Royal Sportsman Hotel
Are you pet-friendly?
The Caerwylan Hotel does not accept pets, apart from registered guide dogs. If you are looking for pet friendly accommodation we can recommend our sister hotel, located in Porthmadog, The Royal Sportsman Hotel
Do you have an in-house restaurant?
Yes, our in-house restaurant – The Tonnau Restaurant – is open every evening. View more information about our restaurant here
Do you have parking?
We have a carpark to the rear of the hotel, which can be booked in advance, subject to availability, for £5.00 per night. Alternatively, there is some street parking available outside the hotel. Please get in touch with our team if you require more information
Is WiFi available throughout the hotel?
Yes, we have free WiFi available for all our guests. To log onto our network all you have to do is scan the QR Code in your room